Support
We're here to help you succeed.
Find answers to common questions, access our documentation, or get in touch with our support team.
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What media formats are accepted?
- We accept JPG, SVG and WEBP images and MP4 videos. Remember that videos are played on mute automatically and they loop infinitely.
- What dimensions are available?
- We follow the IAB standards in aspect-ratios. After selecting the period, we'll show you the available media types with its respective minimum dimensions and aspect ratios.
- Can I upload multiple pictures or videos?
- Yes, the media shown is randomly selected among the media you uploaded.
- How can I pay?
- The payment is done online by SEPA, credit card, Apple Pay, Google Pay, among others. You will be asked to pay after uploading the media and selecting the period.
- Can I register immediately and publish an advertisement?
- Your account must be validated by our customer support team. We'll need to verify your business before allowing you to publish advertisements.
- What are the criteria to be accepted?
- We don't accept advertisements that promotes online gaming, bets, adult content, drugs, political opinions, among other sensitive content. Advertisements that promotes our competitors are also forbidden.
Documentation
Comprehensive guides and tutorials to help you get the most out of our platform.
Frequently Asked Questions
Quick answers to the most common questions about our products and services.
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